Question 1

When will I receive my order?

Accepted Answer

Order ship within 3-5 business days. Shipping updates will be provided upon purchase.

Question 2

How can I pay for my order?

Accepted Answer

We accept Visa, MasterCard, Discover, and American Express. We also accept payment via PayPal.

Question 3

What do I do if my order is damaged?

Accepted Answer

We are so sorry to hear that your order arrived in less than pristine condition! Please let us make it right. Our customer service team will be more than happy to assist with processing a replacement order or issuing a refund. You may contact our customer service team Here

Question 4

Can I cancel or change my order?

Accepted Answer

We begin processing orders as soon as they are placed, for this reason we are unable to cancel or make changes to orders.

Question 5

How do I return my order?

Accepted Answer

Here at Regal Femme, we seek to make all our customers happy with our products. We understand at times that does not happen. Please feel free to contact us via email to address any concerns and you have 7 days after to return the product with full refund. The product should be  in the same condition it was received to get full refund. Exchanges must occur 7 days after receipt of product, please contact us by email to discuss exchanges.

Question 6

What is your Shipping Policy?

Accepted Answer

Here at Regal Femme, We ship only in the US at this time . Flat rate shipping is 3.99. Orders are processed within 48 hours after purchase.  Orders will be shipped after the 48 hours the order was process. Orders will be received with 7-10 business days.  Please feel  to contact us if they're any concerns with receiving your products.

Question 7

Can I exchange my order?

Accepted Answer

Here at Regal Femme, we seek to make all our customers happy with our products. We understand at times that does not happen. Please feel free to contact us via email to address any concerns and you have 7 days after to return the product with full refund.
 
The product should be  in the same condition it was received to get full refund. Exchanges must occur 7 days after receipt of product, please contact us by email to discuss exchanges.

Frequently asked questions